Orphan Sponsorship Coordinator

Department: Programmes
Job Type: Full Time, Permanent
Reports To: Operations Manager
Schedule: 8 hour shift, Monday to Friday
Expected Start Date: ASAP
Salary: £25,396.80 per annum

About Global Rahmah Foundation (GRF)

Global Rahmah Foundation (GRF) is a leading international humanitarian charity dedicated to alleviating poverty, delivering emergency aid, and empowering communities through sustainable development projects. Operating across multiple countries, GRF is driven by compassion and a commitment to transforming lives.

Job Summary

The Orphan Sponsorship Coordinator manages the full lifecycle of individual and GRF-funded orphan sponsorships. Responsibilities include donor management, data entry, payment monitoring, communication with Finance and Implementation Partners (IPs), and maintaining accurate documentation.

Key Responsibilities

Individual Donor Sponsorships

  • Handle incoming sponsorship enquiries and support donor onboarding.
  • Create and update donor and orphan records in CRM databases.
  • Ensure sponsorship information is accurate and organised.
  • Monitor payments and report overdue payments.
  • Provide email and phone support to donors professionally.

GRF-Funded Sponsorships

  • Assist in preparing sponsorship agreements and documentation.
  • Support payment wallet preparation and approval submissions.
  • Track payment statuses and maintain proper filing.

Documentation & Reporting

  • Maintain organised digital filing systems.
  • Assist with generating reports for the Programmes Team.
  • Support internal audits as required.

Donor Support & Communication

  • Respond to donor queries promptly.
  • Share updates while maintaining confidentiality.
  • Help maintain positive donor relationships.

Coordination & Internal Support

  • Coordinate with Programme, Finance, and IP teams.
  • Maintain accurate sponsorship documentation.
  • Escalate issues to the Operations/Programme Manager.

Compliance & Data Protection

  • Ensure safeguarding & GDPR compliance.
  • Follow internal SOPs and confidentiality guidelines.

Skills & Competencies

  • Strong organisational and administrative skills.
  • Excellent communication and donor-facing abilities.
  • High attention to detail and accuracy.
  • Strong IT skills including Excel and CRM platforms.
  • Ability to manage sensitive information with discretion.
  • Problem-solving and ability to follow structured processes.

Qualifications & Experience

Essential:

  • Experience in donor management, customer service, or administration.
  • Strong IT, Excel, and CRM skills.
  • Experience with data entry and process-driven work.

Desirable:

  • Experience in humanitarian or charitable organisations.
  • Knowledge of sponsorship models.
  • Experience working with Implementation Partners.

Why Join GRF?

  • Be part of a mission-driven humanitarian organisation.
  • Supportive, faith-driven work environment.
  • Real impact across UK and global communities.

What We Offer

  • Competitive salary & benefits
  • Supportive team environment
  • Company pension
  • Free parking

How to Apply

Please send your CV and cover letter explaining your experience and motivation. Applications are reviewed on a rolling basis. Early applications are encouraged.